bat taka's Privacy Policy
Below is a detailed explanation of how your personal information is collected, where it is used, and how it is kept secure.
bat taka ("we", "our") treats user privacy with the highest importance. This privacy policy explains what information is collected when you use our website, open an account, or use our services, how that information is processed, and under what circumstances it may be shared with third parties. To learn about our full terms of service, please read the Terms and Conditions.
Scope of Data Collection
bat taka collects only the information necessary to provide services, verify identity, and ensure secure transactions. Data collection happens through two main channels.
1.1 Information You Provide Directly
We store the information you provide at the time of account registration:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for identity verification)
- Preferred deposit method — bKash, Nagad, Rocket, or bank transfer
- Login credentials, such as username and encrypted password
1.2 Automatically Collected Information
When you visit the site, the following technical information is recorded automatically:
- IP address and device identifier
- Browser type and operating system version
- Pages visited, time spent on pages, and click patterns
- Session data collected through cookies and similar tracking technologies
Purpose of Data Use
Your information is used only for defined purposes. bat taka never sells users' personal information.
- Account Management: To verify registration, login, and transactions.
- Financial Security: To ensure the safety of deposits and withdrawals — particularly for transactions made through bKash, Nagad, and Rocket.
- Customer Support: To provide assistance in Bengali and English via live chat and email.
- Technical Improvement: To analyse site performance and resolve issues.
- Fraud Prevention: To detect unauthorised access and unusual activity.
- Communications: To send important account-related notifications.
Cookies and Tracking Technologies
bat taka's website uses cookies to function properly. Cookies are small data files stored in your browser that help the site remember your preferences and keep your session active.
3.1 Essential Cookies
These cookies are necessary to maintain login status and complete secure transactions. Disabling them will disrupt the core functions of the site.
3.2 Analytical Cookies
We analyse site usage to understand which pages are visited most and where users encounter difficulties. This information is entirely safe and not personally identifiable.
3.3 Cookie Controls
You can delete cookies or stop accepting new ones at any time through your browser settings. However, this may limit the functionality of some features.
Data Sharing and Disclosure
bat taka does not transfer your personal information to third parties for any commercial purpose. However, limited information may be shared with selected partners in specific circumstances.
4.1 Payment Service Providers
The minimum necessary information is shared with the relevant payment gateway to process transactions via bKash, Nagad, Rocket, or bank transfer. These partners follow their own privacy policies.
4.2 Technology Partners
Only technical data is exchanged with the technology services used to monitor site operations and security. This data cannot be used to identify any individual.
4.3 Legal Obligations
bat taka may be legally required to disclose information upon a lawful order from a competent authority under the applicable laws of Bangladesh. In such cases, only the specifically requested information is provided.
Data Security Measures
bat taka applies several technical and administrative measures to protect your information.
- SSL Encryption: All pages on the site are secured with SSL technology, so third parties cannot read data while it is being transmitted.
- Password Hashing: No password is stored in plain text — all passwords are encrypted using strong cryptographic algorithms.
- Access Controls: Only authorised staff can view user data, and only when required for specific tasks.
- Regular Security Audits: The system is audited regularly to identify and address vulnerabilities.
- OTP Verification: Identity is confirmed via mobile OTP for login and important transactions.
Data Retention Period
Your information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period for financial and legal reasons. Once that period ends, the data is securely deleted or anonymised so it can no longer be identified.
User Rights
bat taka believes every user should have control over their own information. Under this policy, you have the following rights:
7.1 Right to Access
You may request a copy of your personal information stored with bat taka at any time. This request must be made via email.
7.2 Right to Correction
If your account contains incorrect or incomplete information, you may request that it be corrected. Contact customer support and we will fix it as soon as possible.
7.3 Right to Close Your Account
You may request to close your account at any time. The account will be closed after all financial obligations are settled, and data beyond legal requirements will be deleted. A self-exclusion option is also available as part of Responsible Gaming.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, you can unsubscribe by clicking the "unsubscribe" link in the email or by informing customer support. Essential account-related notifications will continue to be sent.
Protection of Minors' Information
All services at bat taka are intended solely for individuals aged 21 and above. We do not knowingly collect information from any minor. If it comes to our attention that a minor has attempted to open an account, that account is immediately closed and the associated information is deleted.
Third-Party Links
If bat taka's site contains links to external websites, bat taka is not responsible for the privacy practices of those sites. Before visiting an external site, you should read that site's own privacy policy.
Policy Changes
bat taka reserves the right to update this privacy policy as needed. If any significant changes are made, a notice will be posted on the site and the "Last Updated" date at the top of the page will be changed. Continued use of the site will be taken as acceptance of the updated policy.
Contact Us
If you have any questions about this privacy policy, any requests regarding your information, or any concerns you wish to raise, please contact us. Our customer support team is available seven days a week, twenty-four hours a day in both Bengali and English.
- Live Chat: directly from any page on the site
- Email: [email protected]
For answers to more general questions, read the FAQ — there you will find answers to common questions about accounts, payments, and bonuses.